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  1. Support

    Album/Single covers not loading

    Hi Sam, The configuration settings under the "Albums" tab is only for configuring the retrieval of album art and metadata for the tracks in your media library when using the AutoDJ feature. But you are streaming live. Unfortunately with Shoutcast and Centovacast displaying the artwork for live...
  2. Support

    Starting a music collection...

    Hi Nathan, No we do not think some of these people are exaggerating the truth at all. My personal "digital" music collection is about 500+ GB's worth. It's been built up since the very early days of Mp3 (1999 / 2000ish), some of it is from my own large CD collection that I have ripped to Mp3 or...
  3. Support

    Server is currently down.

    Hi Vara, Sorry to hear that you are having some troubles with this. Please could you send us a screenshot of your settings in SAM via http://www.internet-radio.com/contact/ We also have a guide for configuring SAM Broadcaster here if it's of any help at all...
  4. Support

    Is there a direct mp3 stream URL?

    http://45.79.186.124/stream/tobieapb.pls works now.
  5. Support

    Is there a direct mp3 stream URL?

    Oh ok, that's interesting. But we are pleased that this works for you now all the same. We shall take a look into the web proxy link for you and get back to you.
  6. Support

    Trial not working

    Hi Victoria Records, No, we are not trying to get rid of the free trial option at all. The username should only consist of letters and numbers, you cannot use any special characters in this such as a hyphen or something. What username are you trying to enter? Please feel free to drop us an...
  7. Support

    Contact info to discuss special package

    No problem :) We have just responded to your email.
  8. Support

    Is there a direct mp3 stream URL?

    Hi Robert, Here is the url that you require: us2.internet-radio.com:8085; Its important that it has the semicolon at the end of the address.
  9. Support

    Contact info to discuss special package

    Hi Robert, We are really pleased that you are happy with our services. :) Yes you can email us here: http://www.internet-radio.com/contact/ We do not check the forum as frequently as our emails, so we would always recommend contacting us by email as we will respond much quicker that way.
  10. Support

    no more than 5 listeners?

    You probably just need to restart your server for the upgrade changes to take full effect. Any server configuration changes require a full server restart in order for them to be made. Please see the following guide in regards to setting up album artwork...
  11. Support

    Getting listed on TuneIn

    We made your stream public for you yesterday?
  12. Support

    Introduce Yourself

    Welcome Jason :)
  13. Support

    My track I'd does not show.

    The left image of the screenshots is your stations startpage: http://www.internet-radio.com/station/afterhoursradiocan/ In your control panel settings under 'Server Overrides' you had this set as "Never" for a public stream. We have just changed this for you and your stream is now public. We...
  14. Support

    Introduce Yourself

    Welcome Andrew :)
  15. Support

    Album Art not showing!

    Hi 70vibe-fm, The configuration settings under the "Albums" tab is only for configuring the retrieval of album art and metadata for the tracks in your media library when using the AutoDJ feature. But you are streaming live. Unfortunately with Shoutcast and Centovacast displaying the artwork...
  16. Support

    My track I'd does not show.

    We just tested a live stream on your account and skipped through 3 tracks over a few minutes and each time the tracks ID's were being updated in real time for us.
  17. Support

    My track I'd does not show.

    Right ok we see, the thing is the track meta data is taken from your encoder software, so it's not a server issue this end. We have never used "Radio DJ" ourselves, so we are not sure how this is all set up? Your stations page is only displaying what your encoder software is sending to the...
  18. Support

    My track I'd does not show.

    Thank you. It sounds like some of the tracks perhaps have no ID3 metadata tags if they are in the Mp3 format.
  19. Support

    How do I change my radio server plan ?

    No problem :) You can upgrade this yourself in your control panel using the "Upgrade Plan" button. Thank you.
  20. Support

    My track I'd does not show.

    Hi Slim, What is your account username please? Are you using the AutoDJ feature or live streaming instead?
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