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  1. Support

    Genres gone ??

    Hi DJD, Right ok. We have not changed anything on your account so that is a bit odd? We recommend stopping your server and then restarting it, that should correct the issue.
  2. Support

    How Do I Cancel My Account

    Hi vibeslinkradio, Please contact us here: https://www.internet-radio.com/contact/ Thanks.
  3. Support

    server status ??

    You're welcome and yes this will require a full server restart :)
  4. Support

    server status ??

    Hi DJD, This means that although your server is up and streaming it is currently set to a private stream which prevents this from being listed in any public radio directories. You can set this to public in your stream encoders software's settings if you are streaming live or from within your...
  5. Support

    Listener numbers - sources?

    Sure, please contact us here: https://www.internet-radio.com/contact/ Thanks.
  6. Support

    Listener numbers - sources?

    The listener numbers on our directory start pages are the exact same numbers that are found on the servers DNAS status page (tuned in right at that moment). Here is an example: https://www.internet-radio.com/station/dougclassicrock/ http://us1.internet-radio.com:8105/ As that station above...
  7. Support

    Listener numbers - sources?

    What's your accounts username please Luna, we shall take a look ourselves. The time period that we were referring to above was for each hour of the reporting period and yes this is including the stream hits with people tuning in and out. But the 'Reports' section is not in real-time, those...
  8. Support

    Server crashing

    No problem :)
  9. Support

    Authenticated Listeners with Icecast (htpasswd)

    With Icecast servers you can set up authenticated listeners on your account. You may find this feature useful if you wanted to implement a listener subscription based model or perhaps just create a privately locked stream for a certain group of people only. Listener authentication with the...
  10. Support

    Server crashing

    Hi DJ Bounce, We can see that you have the since started the server. We presume that you figured out that you had exceeded your disc quota for your server and this was preventing the server from being started. So if you ever see this again you just need to remove some files to bring this back...
  11. Support

    Anomalous Spikes in Unique Listeners

    Hi Radio Free Brooklyn, Yes possibly, but we do not necessarily think so. Bots or stream rippers tend to connect for abnormally long periods of time (like for over 24 hours or even days at a time) rather than just for short periods. Saying that, you do have an IP connected at present which...
  12. Support

    Top 20 Radio Stations - March 2017

    Here is our top 20 list of popular radio stations for March 2017: 1. Classic Rock Florida - SHE Radio 2. PulseEDM Dance Music Radio 3. Magic 80s Florida 4. Easy Hits Florida - Love Radio 5. Smooth Jazz Florida 6. Ambient Radio .org - Deeply Beautiful Chillout Music - A Heavenly World...
  13. Support

    Play 105 Downtime

    Hi @Demo How come you created a 2nd account? Hopefully not just for trolling ay ;)
  14. Support

    Centova Cast 3.2.9 Released.

    We have just updated all servers to the latest Centova Cast v3.2.9. Here's the summary: http://www.centova.com/en/news/@article/58afe800/centova_cast_v3_2_9_released
  15. Support

    Radio Players.

    Fair enough :)
  16. Support

    Listener numbers - sources?

    You're welcome. Glad this helped. :)
  17. Support

    Radio Players.

    The whole point of the widgets is to embed them into your own website to display your stream info etc. Unfortunately though these are not pop ups.
  18. Support

    Radio Players.

    The Widgets are HTML code for you to copy and paste the code into your own website to display the Widget. ;) https://www.internet-radio.com/community/threads/widgets-in-centova-cast-v3.15049/
  19. Support

    Radio Players.

    Hi Nathan, The 'Recent Tracks' widget in your control panel displays the artwork as long as you have embedded the meta-data correctly. https://www.internet-radio.com/community/threads/customising-the-now-playing-information-in-centova-cast-v3.15037/
  20. Support

    Listener numbers - sources?

    Hi Luna, Yes it does sound like the app is possibly just counting the tune-ins connecting via the app itself. Your servers control panel statistics will give you the exact amount of connected listeners overall including those connected via the app.
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