Search results

  1. Support

    Error: Media URL can not be loaded. Check media is valid

    Hi radioangelus, Unfortunately there is not much that we can do about this. The problem is with the web browser that Facebook launches when you click on the link from within their app. Your followers would still be able to read the article if they click on 'OK' from the message box.
  2. Support

    shows and auto dj ??

    Hi DJD, Yes the AutoDJ feature will never interrupt a song mid-track and will always play to completion. So if a 7 minute track started just before a scheduled playlist was due to start it would play for the full 7 minutes before it then starts the playlist. So with this in mind you need to...
  3. Support

    problems with server?

    That's great DJD.
  4. Support

    Acc files

    You're welcome! :)
  5. Support

    Current count of transferred data not reported in Centova Panel.

    Hi Tony, Please be aware that the bandwidth usage is not updated in real-time, this information is only updated once a day. But you are right that this does seem to have stopped showing your usage since the 4th July. Leave this with us and we shall take a look into this for you and see what is...
  6. Support

    Acc files

    Hi DJD, The Centovacast control panel does not support uploading files in the AAC format, they must be in Mp3. The AutoDJ feature will then convert this in real-time as an AAC stream. But yes, streaming in AAC at a lower bitrate will allow you to have a good quality stream and would use less...
  7. Support

    problems with server?

    Streaming in AAC provides the same or even better sound quality to Mp3 whilst streaming at a lower bitrate. So as an example, streaming in AAC at 96kbps would sound as good as, if not slightly better than, streaming in Mp3 at 128kbps. So your ears must be deceiving you! Have a read up on AAC, it...
  8. Support

    problems with server?

    No problem!
  9. Support

    problems with server?

    We have identified the issue and we are going to fix this shortly.
  10. Support

    problems with server?

    Hi Terry, The recent server restarts are in relation to some critical maintenance that needed to be carried out on all servers: https://www.internet-radio.com/community/threads/critical-maintenance-to-patch-the-mds-zombieload-cpu-vulnerability.51067/ What do you mean by your broadcast location...
  11. Support

    problems with server?

    Hi Harynda, I'm sorry that you were experiencing these problems. I've had a look at our server logs and I can only see that the server went down a few times yesterday. If you did not receive our email or had not seen the forum thread we were performing some planned maintenance yesterday and...
  12. Support

    server down

    No problem.
  13. Support

    server down

    Hi 80ssoundtracks, Apologies for the inconvenience. I have fixed this for you: https://www.internet-radio.com/station/80ssoundtracks/ We had a few complications during some planned maintenance...
  14. Support

    Stream Down

    Okay I see, thanks for explaining. Our data centre providers were carrying out some critical maintenance on our uk6 server on Friday as we announced here: https://www.internet-radio.com/community/threads/critical-maintenance-to-patch-the-mds-zombieload-cpu-vulnerability.51067/ I think what...
  15. Support

    Stream Down

    Hi Champion Radio UK, Apologies for the delay in our reply. I can see that your stream is currently up and running. Did you manage to resolve the issue yourself?
  16. Support

    Stream licensing options and alternatives

    Hi Bulldogsrock, For the US you need to contact Soundexchange for licensing https://www.soundexchange.com You don't need to host with Live365 as well as with us in order to obtain a license.
  17. Support

    Syntax Error while uploading MP3 songs to Auto-Dj

    No not at all, where did I state that you needed to deal with it? This was just advice for a temporary solution until we can figure out the issue here when uploading files from the control panel. We had this come up once before a few months back with another account and at the time we raised a...
  18. Support

    Syntax Error while uploading MP3 songs to Auto-Dj

    You can also upload files to your server account via FTP transfer using a an FTP (File Transfer Protocol) client such as the free Filezilla. https://filezilla-project.org/ Your settings to connect via FTP can be found in your control panel under the 'Quick Links' section.
  19. Support

    Syntax Error while uploading MP3 songs to Auto-Dj

    By the way, have you tried uploading via FTP rather than in the control panel?
  20. Support

    Syntax Error while uploading MP3 songs to Auto-Dj

    Hi Megaton Cafe, Sorry to hear that you are having this problem. We'll take a look into this for you and get back to you shortly.
Top