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us1 is back and we're now completely online. Phew! The problem was that us1, uk1 and uk3 lost their networking stack after the upgrade. For some unknown reason they were set to not auto update their networking on boot like the other servers. We're investigating the the DC why this was the case...

uk1 and uk3 and back online :D us1 to follow shortly.

The migration didn't fix the issue. We'll just have to wait for the DC to respond. As soon as we have any updates we'll post here.

No word from the DC yet so we're performing a migration on us1 to see if it fixes the issue. Should finish in about 20 minutes and if it's a success we'll do the same for uk1 and uk3. Thanks for bearing with us!

We've escalated the issue to the data centre and hope to hear back shortly.

We're having some issues bringing uk1, uk3, and us1 back online. We're looking into it now and will report back shortly.

All servers have now been brought back online. Radio servers should being coming back online too if they were online before the reboot. We recommend you double check anyway to be sure. Thanks for your patience and if you notice any issues please contact support@internet-radio.com.

All servers are now offline and being updated. We'll post again in about 20 minutes when they are back online.

We're just preparing for the reboots now. Everything is scheduled to start on time in a few moments at 08:00 UTC.

Emergency Server Reboots Friday 27th July 08:00 UTC We completed our control panel upgrades and database optimisations this morning which appear to have fixed the issues of several days ago. We hope this emergency maintenance wasn't too disruptive to everyone. Unfortunately though, as the...

Emergency Control Panel Maintenance Thursday 26th July 08:00 UTC We have been noticing some control panel timeouts the past few days which cause occasional short unavailability of the control panel and other miscellaneous errors. Some users have also reported issues accessing some reports and...

* Monday, May 14, 2018 04:00 AM UTC us1.internet-radio.com

Critical Maintenance for CPU Vulnerabilities (Spectre v1 and v2) To complete our mitigations against the recent Meltdown & Spectre (v1 and v2) CPU vulnerabilities we must undergo further maintenance on our infrastructure. The following dates and times have been assigned and unfortunately cannot...

Hi Chris How are you getting on with us5? Would you like us to remove the us2 account and rename wtsq8812 to wtsq881?

Hi Chris Sorry to hear you're still having issues. It does appear to be time related. us1 is full at the moment but i've set you up a new account on us5. I'm confident this will eliminate your problems as we haven't had any issues for us5. The temporary username is wtsq8812 with the same...

Great! We'll continue to monitor it anyway to ensure good service continues.

Checking back in today we've noticed packet loss seems to be much better for clients who may have been affected. Were seeing 0% so far today which is perfect.

Hi Chris. Thanks for all these reports and apologies once again. We're working with the network providers now to solve the problem. The problem isn't your end. It appears that migrating us2 to fix the reboot issue has introduced some networking issues for a few clients. In the meantime we can...

Great :) We haven't had any problems with loss of networking since the migration so fingers crossed I think we're back to normal now. That's a relief! I'm sorry to hear that our packages don't suit your station's needs so well. We have tried a variety of different packages and billing methods...

We remember very well the issues of 2016. Our network provider was being DDOSed and have since invested heavily in improved network infrastructure to mitigate those issues and provide much better networking moving forward hence our near perfect uptime during 2017. We feel your frustrations, we...