Server down , no communication from support for 12 hours

[Harynda]

please help

 

[Support]

Hi Harynda, we shall take a look at your account for you and get back to you as soon as possible.

 

[Harynda]

Finally, thanks

 

[Support]

Hi Harynda,

We have now fixed this issue for you.

Apologies for the inconvenience. To explain, we had a incorrect backup process consume too much temporary disk space and this therefore made the hard drive on the UK1 server temporarily full which was what caused this issue.