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  1. More Support

    Control panel billing system update

    We now accept Google / Apple / Microsoft pay for our radio server accounts alongside normal credit / debit card payments. We have also enabled SCA (Secure Customer Authentication), which after 31st December 2020 may be required for some european card payments. We've also freshened up the design...
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    Meta Details - any ideas anyone?

    Hi Ian It looks like something might have changed at the corsproxy 'https://sednaproxy.herokuapp.com/?q=' you're using. It's nothing to do with us. You might like to try replacing it with 'https://cors-anywhere.herokuapp.com/https://uk2.internet-radio.com' which might work. I've not tested this...
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    Off the air again.

    Hi TopBlues Apologies for the issue here. We have experienced a few unexpected disk space issues the past few days. We are preparing an upgrade for the us3 server for Monday morning to address the issue we'll be sending out an email about this shortly. Thanks for bearing with us.
  4. More Support

    Icecast Server YP Directory Settings

    Hi Andy This comes down to most modern browsers recently disallowing mixed content on https pages. As our directory runs on https and your station doesn't it refuses to play the content (and give the no web player error). dir.xiph.org runs on standard (unencrypted) http so doesn't have this...
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    Icecast Server YP Directory Settings

    Great, glad you got it sorted!
  6. More Support

    Embedded HTML5 SSL Web Player with Centova Cast Widgets

    Since modern web browsers have stopped allowing non secure elements in web pages we must start using SSL (https) streams in our web players. We provide an SSL proxy for all our radio servers but unfortunately the streams metadata (now playing / song title) doesn't get passed along with this so...
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    Icecast Server YP Directory Settings

    I'll also need the IP of your server so we can check the logs here.
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    Icecast Server YP Directory Settings

    What's the IP / port of your icecast server? Also can you paste your Icecast YP settings for us to check? We'll look into it and see if we can figure the problem.
  9. More Support

    Meta Details - any ideas anyone?

    Sorry to hear you're having problems. We didn't make any changes to the CORS policy on saturday so I'm not sure why things stopped working for you then. It's interesting that it was working fine before because as far as I know the https stream doesn't contain any meta-data and is just a pure...
  10. More Support

    Latest Chrome browser update (v55) breaks Shoutcast v1.x HTML5 players

    They do run a non-secure version of their site (without a redirect) which still works fine (http://directory.shoutcast.com/) so perhaps people will start using that instead. As there's no login or forms to send data on their directory site they could just redirect all the https traffic to the...
  11. More Support

    Why is no web player available?

    As you're hosted with us we provide you with a https stream for your station. It's available in your control panel here: https://control.internet-radio.com:2199/client/index.php?page=quicklinks For your station in particular the https stream is as follows...
  12. More Support

    Latest Chrome browser update (v55) breaks Shoutcast v1.x HTML5 players

    Not sure. As it stands I can't get anything to play in their directory with Chrome.
  13. More Support

    Latest Chrome browser update (v55) breaks Shoutcast v1.x HTML5 players

    We've also updated the "No Web Player" link to point to this FAQ: https://www.internet-radio.com/community/threads/why-is-no-web-player-available.51536/ instead of this thread as it provides more useful information for listeners to get around these recent changes.
  14. More Support

    Latest Chrome browser update (v55) breaks Shoutcast v1.x HTML5 players

    Ahh yes, you have a slightly unusual mount point setup. The default is to have /stream fallback to /live but that's missing in you settings. I've rolled out a manual fix for your station: https://www.internet-radio.com/station/realdanceradio/
  15. More Support

    Latest Chrome browser update (v55) breaks Shoutcast v1.x HTML5 players

    We've just modified all the start pages to use the new https / "SSL Web Proxy" links. Our preliminary testing shows all Shoutcast 1 / 2 and Icecast 2 stations to be playing as before. Let us know in the thread below or via our contact form if you notice any issues.
  16. More Support

    Why is no web player available?

    Usually this error occurs because the radio station you are trying to listen to is running on an unencrypted port (not 443). This is quite common and it's not technically necessary for radio stations to be encrypted but nowadays web browsers like Chrome and Firefox have started disallowing...
  17. More Support

    Latest Chrome browser update (v55) breaks Shoutcast v1.x HTML5 players

    Apologies for the delay on responding on this. We have indeed already been working on a solution in anticipation for this happening at some point although admittedly we didn't expect it to come so soon and without notification in the original bug report. We've already been trialling https...
  18. More Support

    Widgets in Centova Cast v3

    Try now. We forgot to overwrite the redirection to our custom start pages from centova's old ones during a recent update.
  19. More Support

    Heavy Bandwidth Drain from Handful of IPs

    We've blocked this IP for you.
  20. More Support

    SSL / HTTPS Streams

    That's good to hear :D Do let us know how you get on with your Alexa integration. I'm sure it will be of interest to other Internet Radio broadcasters.
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