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  1. More Support

    Critical Maintenance: March 2015

    We have some important updates that need to be performed across all our servers over the next week. These updates will involve some minor downtime and a reboot of each machine. The updates will occur within a 2 hour window of the following times : 2015-03-02 8:00:00 PM UTC -...
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    Show codec used (MP3, AAC, HE-AAC, HE-AACv2, Opus, OGG, etc.)

    This is it. We use jPlayer as our html5 (with flash fallback) web player which accounts for 93% of our tune in's (as opposed to the external playlist tune in links which is 7%). Unfortunately most listeners simply don't care as long as it sounds half decent and it plays in their web browser...
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    Cursor on the play button

    Sorted. Thanks again :) The odd details like these occasionally get missed after a big redesign. We've actually just recently got some 3rd parties to go through the new site picking it apart for us so theres some more updates coming soon.
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    Cursor on the play button

    Thanks Marc. Well spotted. We have switched it to the hand / pointer cursor : div.jp-controls { cursor: pointer; cursor: hand; }
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    Brand New Web Design

    Here's a little video showing some of our development visualised with git + gource :
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    Brand New Web Design

    Its been a week since we launched the new design and we are very happy with the results. The few emails we have received have been very complimentary too. Here's a few interesting statistics for you : 20% more visitor sessions. 45% reduction in bounce rate (when someone leaves after just one...
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    Introduce Yourself

    Welcome Roger!
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    Beta Release : Mobile Internet Radio

    Great. Our testing went well too. We're seeing an increase of 27% more visitors from mobile & tablet users in the analytics. I've heard it referred to the "hamburger" menu. Multiple links will eventually come when we update the start pages next. The plan is to offer the last player tracks and...
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    Beta Release : Mobile Internet Radio

    This has now been depreciated and redirected to the main site. This is because the main site is now fully mobile / table compatible with its new responsive design.
  10. More Support

    Scheduled Playlist Problems

    Hi Rick Its likely that the hour long track started before the interrupt so therefore had to play to completion as Centova Cast (2 & 3) won't interrupt mid track. See the guide here : http://www.centova.com/doc/cast/user_manual/02_reference_manual/12_playlist
  11. More Support

    Sign up down

    You're totally right. So sorry about that. Its now fixed. We'll add some extra listener slots as a way of thanks. This was caused by the recent upgrade and only affected those trying to register a LRG server in USD. Everyone else was fine and other registrations were coming through no problem...
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    Sign up down

    Sorry to hear of the error. That's strange. I wonder if perhaps this is related to us deploying our new site yesterday. Could you try again now and let us know how you get on ? We'll send you some free bandwidth once you get signed up to compensate for the problem.
  13. More Support

    Brand New Web Design

    Over the past few months we have been working on a brand new website design. We are excited to be able to finally show it off. Here's a list of some of the main features : Fully Mobile / Tablet compatible (Try it!). New HTML5 player with Flash fallback (jPlayer). Player built in to main...
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    Internet Radio Profile Page

    Hi Richard Good. Did you restart the server ? Also please post a link to your radio so we can figure out the problem more easily.
  15. More Support

    Internet Radio Profile Page

    Hi Richard No question is stupid :) You need to edit the genres in your encoder. This is either the encoder you have running on your PC that streams your music or the Auto DJ (encoder) that runs in our control panel. The genres are set from within the "Meta-Data" area usually. If you post a...
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    Major Server Upgrades

    Its been a long day! We have just finished upgrading the last uk1 servers. We have removed the Login v2 link as everybody should login via the v3 link from now on. There is a small issue with the DNS on uk1 still propagating for a few people but this will resolve itself by tomorrow lunchtime...
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    All servers are now upgraded to CentovaCast v3.

    All servers are now upgraded to CentovaCast v3.
  18. More Support

    Major Server Upgrades

    We're upgrading all uk1 accounts now. Will post another message when its completed. You will receive an email once your server is ready.
  19. More Support

    Major Server Upgrades

    Were having some hardware issues with the uk1 server so we are moving the upgrade forward. The hard drive has nearly died so we have decided its best to upgrade sooner instead of next week. Usually we would send an email notification with some warning but there's no time unfortunately. You may...
  20. More Support

    uk2.internet-radio.com down

    You're welcome! Enjoy the new control panel and faster servers. We're interested if you have any comments or feedback. :D
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